Privacy Policy

Privacy

Last Updated: September 3, 2026

FerrumX (“FerrumX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://ferrumx.com/, submitting an inquiry, requesting a quotation, or otherwise communicating with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect the following categories of information:

Information You Provide to Us

When you contact us, submit an inquiry, request a quotation, or discuss a project with us, you may provide:

• Your name
• Company name
• Job title
• Country or region
• Email address
• Telephone or WhatsApp number
• Product requirements
• Technical specifications
• Order quantities
• Delivery requirements
• Project details
• Files, drawings, photographs, or other information you choose to submit
• Records of your communications with us

Please do not submit confidential, proprietary, or sensitive personal information unless it is necessary for your inquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Referring website
• Pages viewed
• Date and time of access
• Time spent on individual pages
• General geographic location derived from an IP address
• Cookie and similar technology identifiers

This information helps us operate, secure, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quotation requests
• Understand your technical or purchasing requirements
• Recommend suitable products, specifications, or solutions
• Prepare quotations, contracts, invoices, and shipping documents
• Process and manage orders
• Communicate about production, quality inspection, delivery, and after-sales service
• Maintain customer and supplier relationships
• Improve our products, services, website, and customer experience
• Analyze website traffic and usage
• Detect fraud, abuse, security threats, or technical problems
• Comply with applicable laws, regulations, accounting requirements, and lawful government requests
• Establish, exercise, or defend legal claims
• Send business or product information where permitted by law or where you have requested it

We will not use your personal information for purposes materially unrelated to those described in this Privacy Policy without providing appropriate notice.

3. Cookies and Similar Technologies

Our website may use cookies, analytics tools, tags, pixels, and similar technologies to support website functionality and understand how visitors use the site.

Cookies may be used to:

• Remember website preferences
• Maintain essential website functions
• Measure website traffic and performance
• Identify technical errors
• Understand which pages and products interest visitors
• Improve website content and navigation
• Evaluate marketing effectiveness

You may control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Where required by applicable law, we will request consent before using non-essential cookies.

4. Legal Bases for Processing

Where laws such as the European Union or United Kingdom General Data Protection Regulation apply, we may process personal information based on:

• Your consent
• Steps taken at your request before entering into a contract
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, including responding to business inquiries, operating our website, preventing fraud, improving our services, and maintaining business relationships

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. How We Share Information

We may share personal information only when reasonably necessary with:

• FerrumX affiliated companies and facilities
• Website hosting and technical service providers
• Email, communication, customer-management, and analytics providers
• Payment processors and financial institutions
• Freight forwarders, carriers, customs brokers, warehouses, and inspection agencies
• Professional advisers, including lawyers, accountants, auditors, and insurers
• Government authorities, regulators, courts, or law-enforcement bodies where legally required
• A successor or prospective buyer in connection with a merger, acquisition, restructuring, or sale of business assets

These parties may process information only for the relevant service or lawful purpose. Where appropriate, we require service providers to protect personal information through contractual or other safeguards.

We do not sell or rent personal information to third parties for monetary compensation.

6. International Data Transfers

FerrumX serves customers in multiple countries. Information submitted through our website may be transferred to, stored in, or processed in China or another country where FerrumX, its affiliated companies, or its service providers operate.

Privacy laws in those locations may differ from the laws in your country. Where required, we use reasonable contractual, organizational, or other safeguards for international transfers of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry
• Maintain our business relationship
• Complete a quotation, order, shipment, or service
• Meet warranty and after-sales obligations
• Maintain accounting, tax, customs, and commercial records
• Resolve disputes
• Enforce agreements
• Comply with applicable laws

Retention periods may vary depending on the nature of the information and the applicable legal or business requirements. When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, email system, or internet transmission method is completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent
• Request a portable copy of certain information
• Opt out of direct marketing communications
• Lodge a complaint with a competent data-protection authority

These rights may be subject to legal limitations or exceptions. We may need to verify your identity before processing a request.

To exercise a privacy right, please contact us using the information in the “Contact Us” section below.

10. Marketing Communications

If you receive promotional communications from us, you may opt out at any time by:

• Using the unsubscribe method included in the communication, where available; or
• Contacting us and requesting that promotional communications stop

We may still send non-promotional communications relating to inquiries, quotations, orders, shipments, contracts, or ongoing business relationships.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including communication, social-media, mapping, analytics, or messaging platforms.

FerrumX does not control and is not responsible for the privacy practices, security, availability, or content of third-party services. We recommend reviewing the privacy policy of each third-party service before providing personal information.

12. Children’s Privacy

Our website and products are intended for businesses and professional users. They are not directed to children.

We do not knowingly collect personal information from children under the age required for independent consent in their jurisdiction. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our website, services, business practices, or legal obligations.

The revised policy will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through an additional notice where required by law.

14. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or a privacy-related request, please contact:

FerrumX Ceramics
Gangxi Village, Xujiagou Township
Anyang County, Anyang City
Henan Province, China

Telephone / WhatsApp: +86 150 3727 0759
Website: https://ferrumx.com/
Contact page: https://ferrumx.com/contact/